1. When will my order arrive?

After receiving your order, we do our best to package it beautifully & get it ready to ship within 3 workdays. We ship most orders from the studio in the Netherlands, depending on your location shipping will take*:

 

1-3 workdays within the Netherlands

2-6 workdays within Europe

4-20 workdays to the rest of the world

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Some orders - mostly newer originals - get shipped from the traveling studio on wheels and will take a few days extra. If you're ordering from the Netherlands, take the time for Europe in account. 

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*these are the set times from our delivery service (mostly PostNL) and they can change due to local shortages or Covid. Please reach out if your order is taking longer to arrive and we'll monitor your order closely!

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2. How do you package my precious new artwork?

Always plastic-free! 

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Fine-art prints, postcards & artwear are packaged in glassine or brown paper sleeves and shipped in sturdy, recycled envelopes.

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Multiple products are shipped in small cardboard boxes and padded with (recycled and/or reused) padding. We never use rediculously large boxes for small products ;)

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Original artwork gets packaged with even more care: we wrap it up in a few layers of brown paper, and protect the surface with recycled cardboard. Usually we build the 'box' from recycled carboard too - so the artwork is protected and the package fits like a glove. Sometimes we use second hand or recycled fabrics too. 

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Orders always come beautifully packaged, with thank you cards and often a little something extra - like dried flowers, misprints, or business cards. 

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3. Can I collect my order at the studio?

Most often, yes you can! Our studio is located in Putten, you'll get the address after you've placed your order. 

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If you've purchased a newer original though, it's very likely I'm carrying it with us in our traveling van - with no permanent location (it usually changes every other day haha) So those pieces won't be available for local pickup. 

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4. Returns: 

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase!  Because of this, most sales are final except in certain situations.  Please mail  liekekoster.art@gmail.com if something is not right with your order.

 

Please take the time to read descriptions carefully and check colors on multiple screens if you are concerned about color variations. Feel free to ask for additional videos or mockups in your home before purchasing too!  I try my best to represent the colors and tones in my work honestly and clearly.

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4. How do I take care of my artwork?

I highly, strongly, suggest framing your original art or fine-art print if you didn't purchase it framed already. It will elevate the art even more and gives it the protection from dust, wetness or accidents, it deserves. 

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Your local framer will do an incredible job framing your artwork in a way that both fits the piece and your aesthetic! Just bring your art to him and think a little about what you'd like for your home. 

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You can totally frame the art yourself too. Art on paper easily goes into standard frames you purchase from any home good shop. For canvas pieces 'floater frames' might be the best option. 

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If you can't find a frame in the size of the painting, find one that is bigger and purchase a mat. Just google 'custom size mat board' and you'll find plenty sites where you can order custom size mattes locally. 

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Both original pieces ánd fine-art prints are protected with a layer of protective varnish.

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Please feel free to send me an e-mail if you need a hand! 

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